THIS REFUND POLICY (the "Refund Policy") is issued by:

NADIRAOS LLC, a Wyoming limited liability company (the "Company"), and applies to all subscriptions and payments made in connection with the Company's software-as-a-service platform (the "Service").

This Refund Policy is incorporated into and forms part of the Company's Terms and Conditions (the "Terms"), available at [Terms URL]. Capitalized terms not defined herein have the meanings given in the Terms.

1.1 General Rule

Unless otherwise stated in this Refund Policy or required by applicable law, all subscription fees and other charges paid to the Company are non-refundable.

1.2 Trial Period

The Company may offer a free trial or promotional period for new subscribers, during which no payment is required. If a trial period is offered, the specific terms (including duration and conversion to a paid subscription) will be communicated at the time the trial is made available. Refund eligibility, if any, will be as described at the time of the offer.

1.3 Discretionary Refunds

The Company may, at its sole discretion, issue refunds or credits in circumstances not covered by this Refund Policy. Any such refund or credit is a goodwill gesture and does not create a precedent or obligation for future refunds.

2.1 Billing in Advance

Subscription fees are billed in advance on a recurring basis (e.g., monthly or annually, depending on the plan selected). You are responsible for all fees incurred for the billing period in which you cancel.

2.2 No Prorated Refunds

Except where required by applicable law:

• (a) Monthly subscriptions — No refund is provided for partial billing periods. If you cancel mid-cycle, your access continues until the end of the current billing period, but no refund is issued for the unused portion.
• (b) Annual subscriptions — No refund is provided for unused months within the annual billing cycle. If you cancel mid-year, your access continues until the end of the annual billing period, but no refund is issued for the remaining months.
• (c) Add-ons and upgrades — Fees paid for add-on features, plan upgrades, or one-time purchases are non-refundable.

2.3 Downgrades

If you downgrade your subscription plan, the change takes effect at the beginning of your next billing cycle. No refund or credit is provided for the difference between the higher and lower plan fees for the current billing period.

3.1 How to Cancel

You may cancel your subscription at any time through the account settings available within the Service or by contacting the Company at [Contact Email]. Cancellation requests must be received before the start of the next billing cycle to avoid being charged for that cycle.

3.2 Effect of Cancellation

Upon cancellation:

• (a) Your access to the Service continues until the end of your current billing period;
• (b) No refund is issued for the remaining time in the billing period, except as provided in this Refund Policy or required by law;
• (c) Your Workspace Data may be deleted after a grace period following the end of your billing period, as described in the Terms; and
• (d) You are responsible for exporting or backing up your Workspace Data before your access expires.

3.3 Cancellation by the Company

If the Company terminates your Account for a violation of the Terms, no refund is provided for any fees paid, except where required by applicable law. If the Company terminates your Account for its own business reasons (not related to a violation), the Company may, at its sole discretion, issue a prorated refund for the unused portion of your current billing period.

4.1 Billing Errors

If you are charged in error (e.g., duplicate charges, incorrect amount, charge after cancellation), the Company will investigate and, if it confirms the error, issue a full refund or credit for the erroneous charge. You must report billing errors within sixty (60) days of the charge date by contacting the Company at [Contact Email].

4.2 Extended Service Outages

If the Service is unavailable for an extended period due to a failure on the Company's side (not caused by you, third-party services, or factors beyond the Company's reasonable control), the Company may, at its sole discretion, issue a service credit or refund. The amount of any such credit or refund will be proportional to the duration of the outage relative to your billing period. This is evaluated on a case-by-case basis and is not guaranteed.

4.3 Legal Requirements

Where a refund is required by applicable law (e.g., consumer protection laws, EU right of withdrawal for digital content where applicable), the Company will comply with such legal requirements. You are responsible for notifying the Company of your request within the timeframe required by the applicable law.

4.4 EU Right of Withdrawal

If you are a consumer in the European Union, you may have a right of withdrawal under EU law. However, this right may not apply to digital content or services once you have begun using them and explicitly consented to losing your withdrawal right. By accessing and using the Service, you acknowledge that you have begun using the Service and consent to the immediate provision of the digital service, which may limit your right of withdrawal.

5.1 Contact First

5.2 Consequences of Chargebacks

If you initiate a chargeback without first contacting the Company, or if you initiate a chargeback for a valid charge:

• (a) Your Account may be immediately suspended pending investigation;
• (b) The Company may dispute the chargeback by providing transaction documentation to your bank or credit card issuer;
• (c) If the chargeback is resolved in the Company's favor, you remain responsible for the original charge plus any chargeback fees; and
• (d) Repeated or fraudulent chargebacks may result in permanent termination of your Account and a ban from future use of the Service.

6.1 Notice of Price Increases

The Company reserves the right to change its pricing at any time. The Company will provide at least thirty (30) days' notice before any material price increase takes effect. Notice will be provided by email to the address associated with your Account.

6.2 Effect of Price Increases

Price increases take effect at the beginning of your next billing cycle following the notice period. If you do not wish to continue at the new price, you may cancel your subscription before the price increase takes effect. Continued use of the Service after the effective date of a price increase constitutes your acceptance of the new pricing.

6.3 Price Decreases

If the Company reduces its pricing, the reduced price will take effect at the beginning of your next billing cycle. No refund or credit is provided for fees paid at the higher rate prior to the price decrease.

7.1 Free Accounts

If the Company offers a free tier or free accounts, no payment is required and therefore no refund is applicable. Free accounts may be modified, suspended, or discontinued at any time without notice.

7.2 Promotional Offers

If the Company offers promotional discounts or special pricing, the terms of the promotion (including duration, eligibility, and refund eligibility) will be communicated at the time the offer is made. Unless otherwise stated, promotional offers are non-refundable.

7.3 No Service Level Guarantee for Free Accounts

Free accounts and promotional accounts do not carry any guaranteed service level. The Company is not liable for any interruption, modification, or discontinuation of service for free or promotional accounts.

8.1 How to Request a Refund

To request a refund under this Refund Policy:

1. Contact the Company at [Contact Email] within the applicable timeframe stated in this Refund Policy.
2. Include your Account email address, the date of the charge, the amount, and the reason for the refund request.
3. The Company will review your request and respond within five (5) to ten (10) business days.

8.2 Refund Method

Approved refunds will be issued to the original payment method used for the purchase. Refund processing times may vary depending on your bank or payment processor (typically 5–10 business days).

8.3 Currency

Refunds are issued in the same currency as the original payment. The Company is not responsible for currency conversion fees or exchange rate fluctuations.

8.4 Account Actions

If you receive a refund, your Account and Workspace access may be terminated or downgraded accordingly. You are responsible for exporting or backing up your Workspace Data before the refund is processed.

For any questions, concerns, or requests regarding this Refund Policy or billing matters, please contact the Company at:

Response time: 1–2 business days for billing inquiries; 5–10 business days for refund processing.